Returns and Refunds
Returns:
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original packaging
- Proof of purchase (order number) is required
- Please contact us before sending any items back
How to Start a Return:
To request a return, please email support@wondalands.com with:
- Your order number
- Reason for return
Once approved, we will provide return instructions and a return shipping label.
Return Shipping:
- We cover the cost of return shipping
- Return labels are provided after return approval
- Returns must be sent using the provided label and instructions
Refunds:
Once your return is received and inspected:
- You will be notified by email
- Approved refunds are processed within 5 business days
- Refunds are issued to the original payment method
Original shipping costs are non-refundable, except where required by law or where the return is due to a faulty or incorrect item.
Faulty or Incorrect Items:
If you receive a faulty or incorrect item, please contact us at support@wondalands.com within 48 hours of delivery.
In these cases, we will arrange a return and issue a full refund, including original shipping costs.
Exchanges:
We do not offer direct exchanges at this time.
If you would like a different item, please return your original order for a refund and place a new order.
Contact:
For any questions regarding returns or refunds, please contact us at:
support@wondalands.com